monday.com has repositioned itself as an “AI Work Platform” in what the company described as the biggest change in its history, as software vendors race to embed artificial intelligence more deeply into workplace tools.
The work management software company said on May 6 that it had rebuilt its platform around collaboration between employees and AI agents, moving beyond task management into systems that can help execute work across departments.
The company said its new AI agents are built directly into monday.com and can be configured by users without technical expertise. The agents are designed to work across live business data, workflows and permissions, while remaining under human supervision.
monday.com said the agents can support tasks such as drafting marketing campaigns, qualifying sales leads, closing support tickets, onboarding new employees and processing purchase requests. The company is positioning the move as a response to a common corporate challenge: large AI investment has not always translated into production use or measurable business impact.
“Our customers are running real businesses in a world that’s changing fast, and they need a platform built for that reality,” said Roy Mann, co-founder and co-chief executive of monday.com. “monday.com is now a place where people and agents work side by side.”
The launch comes as software-as-a-service companies face pressure to prove that AI can deliver practical productivity gains rather than remain an add-on feature. The company said enterprises have widened access to AI, but many organizations still struggle to move experiments into production or use AI to transform operations.
Eran Zinman, co-founder and co-chief executive of monday.com, said the company was “going all-in” on the new strategy.
“We have 250,000 customers running their business on monday.com, and we owe them more than another AI feature,” Zinman said. “We owe them a platform built for what comes next.”
As part of the launch, monday.com is adding one-click connectors to AI platforms including Anthropic’s Claude, Microsoft 365 Copilot and OpenAI’s ChatGPT. The company said this would allow customers to bring their preferred AI systems into existing workflows.
Other updates include access to multiple large language models through monday’s AI Platform Gateway, new AI-powered development tools in monday vibe and a redesigned mobile app combining Sidekick and AI agents.
monday.com said the next phase of software-as-a-service will be shaped by companies that can turn AI into reliable business outcomes at scale.
The full announcement is available here.